Terms & Conditions

Last updated: 21 September 2025

Who We Are

“We”, “Us”, and “Our” mean Tricorn PC Ltd. “You” and “Your” mean the customer.

Goods: Any new or used parts or accessories supplied by Us, including parts used in Repair Services.
Repair Services: Any diagnostic work, service, or repair carried out by Us on Devices at Your request.
Equipment: Your (or a third party’s) devices and accessories delivered to Us for Repair Services.

We offer free diagnosis and examination on PCs and laptops. We will only proceed with a chargeable repair after obtaining Your approval for the cost.
Typical turnaround is next business day; however, it may take longer depending on parts availability and the nature of the fault.

Report the fault in full to Tricorn Computer Ltd. Your description is used as a reference; our engineer’s report forms the basis of the final fault report.
Collect your PCs/laptops within 7 days of repair completion.
Check your Equipment upon collection (repaired or unrepaired). We accept no responsibility for issues after You leave our premises.
Devices not collected within 30 days after completion may be disposed of, regardless of ownership.

While We take reasonable care, We have no liability for loss of or damage to data or software while performing services.
You are responsible for backing up your data before handing Equipment to Us.
Failed hard drives are replaced with blank drives of the same or equivalent capacity. Reinstallation of operating systems or software incurs additional charges.
Data recovery is not guaranteed and may result in partial recovery, loss of file names, or loss of directory structure. Minimum charges apply regardless of outcome.

We offer a 30-day return-to-base (RTB) warranty on all hardware repairs.
Warranty does not cover software installations or issues caused by viruses, malware, incompatible software, or user changes after return.
Laptop chargers carry a 30-day warranty. Physical damage (e.g., cuts, broken tips, pulled cables) is excluded.
Most new parts include a one-year manufacturer’s warranty. For faults, contact the manufacturer directly.
AC jack (DC socket) repairs carry a three-month warranty, void if damaged or mishandled.
Screen replacements carry a three-month warranty, void if cracked, scratched, or showing lines.
Mobile phone screen repairs carry no warranty. Damage from drops or knocks is not covered.
Warranty covers only manufacturer faults on components such as mainboards, hard drives, optical drives, and keyboards.

Keys on keyboards, USB ports, covers, and hinges.
Issues unrelated to the original fault.
Improper use or modification of Equipment, or if Equipment was serviced elsewhere before reporting to Us.

Refunds apply only to non-faulty Goods returned within 48 hours and are subject to a £25.00 or 25% restocking fee (whichever is greater). Items must be return-to-base in original packaging.
No refunds on: repaired goods (covered by warranty repair), items without the original receipt, installed or purchased software, or items returned damaged or not in original packaging.
Refunds are issued in the original form of payment.
Only faulty Goods that cannot be repaired will be replaced, with the same or an equivalent item.

Software (e.g., Microsoft products, antivirus, and other applications) comes with vendor after-sales support. Customers must contact the software vendor directly.
Customers are responsible for configuring their software. Our installation or configuration services are chargeable.
Our liability is limited to the cost of repair or replacement of Goods while in Our possession. We accept no liability for indirect, special, exemplary, or consequential damages (including loss of profit or revenue), whether due to negligence or otherwise.
We are not liable for cosmetic marks (e.g., minor scratches) or breaks to device covers where opening the device reasonably requires force.