Privacy Policy

1. Who We Are

Tricorn PC Ltd (“we”, “us”, “our”) provides computer and device diagnostics, repair, and related services. We are the data controller for personal data we collect via our website, in-store, email, and phone.

Contact: info@tricornpc.com | 0121 454 0850 | 07954704873 | 36 Islington Row, Birmingham, B15 1LD, United Kingdom|

2. Scope

This policy explains what personal data we collect, how we use it, our lawful bases, how long we keep it, who we share it with, and your rights under UK GDPR and the Data Protection Act 2018.

3. How We Collect Data

• Directly from you: when you contact us, book a repair, drop off/pick up equipment, pay, or request support.
• Automatically: via cookies and similar technologies on our website (see Cookies).
• From third parties: couriers, payment providers, and manufacturers (e.g., for warranty handling) where necessary.

4. Personal Data We Collect

• Identity & Contact: name, email, phone, postal address.
• Repair Details: device type, serial/IMEI, fault description, diagnostic notes, service history.
• Transaction: invoices, payments, refunds (we do not store full card details).
• Technical (website): IP address, device/browser info, pages viewed, cookies.
• Communications: emails, messages, call notes.
• Content on your device: Only if required to deliver the service (e.g., data backup or recovery). We do not routinely access your personal files and will limit access to what is strictly necessary.

5. Purposes & Lawful Bases

• Provide services (diagnosis, repair, collections/returns, customer support) — Contract.
• Diagnostics & data recovery — Contract and Legitimate interests (to restore device functionality). Where required, we will seek Consent for specific actions (e.g., accessing user data areas for recovery).
• Billing, refunds, and accounting — Contract and Legal obligation (tax records).
• Warranties & recalls — Contract and Legitimate interests.
• Security & fraud prevention — Legitimate interests and Legal obligation.
• Service updates & essential notices — Legitimate interests.
• Marketing (optional) — Consent (you can withdraw at any time).
• Website analytics — Consent for non-essential cookies; Legitimate interests for essential cookies.

6. Data on Your Device (Special Handling)

When you ask us to back up, migrate, or recover data, we act under your instructions and access only what is necessary to perform the task. We never use the content of your files for any purpose other than fulfilling your request. Please back up your data before service whenever possible.

7. Sharing Your Data

We share personal data only as needed with:

• Service providers: payment processors, IT/cloud tools, couriers.
• Manufacturers/distributors: for warranty or parts fulfilment.
• Professional advisors: accountants, legal counsel (as required).
• Authorities: where required by law or to protect rights, property, or safety.

We require recipients to keep your data secure and use it only for the intended purpose.

8. International Transfers

If data is transferred outside the UK (e.g., by cloud providers), we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses with UK Addendum.

9. How Long We Keep Data

• Job records & repair notes: typically 12–24 months from last activity.
• Invoices & accounting: 6 years (HMRC requirement).
• Emails & correspondence: up to 24 months after resolution.
• Website analytics data: per cookie/tool settings (see Cookies).

We may retain data longer where required by law or to establish/defend legal claims. We securely delete or anonymise data when no longer needed.

10. Security

We implement administrative, technical, and physical safeguards appropriate to the risks, including restricted access, encrypted storage/transit where applicable, and secure erasure procedures for media and devices. No system is completely secure; please take care with your own credentials and backups.

11. Your Rights

Under UK data protection law you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Delete data in certain circumstances.
• Restrict or object to processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

12. Cookies

Cookies are small text files placed on your device. We use:

• Essential cookies — required for site functionality (no consent needed).
• Preference/functional cookies — remember choices (consent where required).
• Analytics/measurement cookies — help us improve the site (consent).

12.1 WordPress / Login Cookies

These are set when using our login areas:

If you log out, login cookies are removed.

12.2 Your Choices

On your first visit we may present a cookie banner. You can accept or reject non-essential cookies. You can also control cookies in your browser settings. Blocking essential cookies may affect site functionality.

13. Children’s Data

Our services are not directed to children under 13. We do not knowingly collect children’s personal data. If you believe a child has provided us data, contact us to delete it.

14. Changes to This Policy

We may update this policy from time to time. We will post the latest version here and update the “Last updated” date. Significant changes may be notified by email or website notice.