In these General Conditions of Business the following meanings shall apply:
.” We” and “US” means Tricorn Computer Ltd. Our shall be interpreted accordingly.
.” You” means the person their employees or agents seeking Repair services or to purchase good from us.
.” Your” shall be interpreted accordingly
.” The good” means new or used goods parts or accessories to be supplied by us including parts used in Repair Services and services provided by us which are not Repair Services.
.” The Repair” Services means any act or work carried out by us on Equipment at Your request or in pursuance of your instruction.
.” The Equipment” means Your or third party’s equipment and accessories delivered to us for repair.
2.1 We offer free Diagnoses and examination service on PCs and Laptops. The cost of the repair will only be charged after obtaining confirmation from our customers
2.2 Turn around period is normally next day, however under some circumstances it may take longer due to availability or difficulty of fault.
3.1 Any fault should be reported in full to Tricorn Computer Ltd; the information will be used as reference only, as our engineer’s report will be used as the basis of the full fault report.
3.2 All customers should collect their PCs/Laptops by completion of repair within 7 days. Any equipment kept on site for more than 7 days after the repair is completed.
3.3 Customers should fully check their equipment’s on the collection, repaired or unrepaired for any damages, as we will not take any responsibility after the customer leave the premises.
4.DATA & SOFTWARE
4.1 Whilst we ensure reasonable care is taken, we have no liability for loss or damage to data or software application while performing the service requested. It is the customer responsibility to BACKUP their DATA before handling the equipment to us for repair.
4.2 Hard disk drives which fail and need replacement will be replaced with a blank hard disk with the same capacity and all software installations will be subject to additional charges.
4.3 Data recovery service: in all cases, full or partial data back-up or recovery is NOT guaranteed. Attempted data recovery MAY result in loss of directory structure or file names and we MAY only be able to recover a portion of the hard drive and other factors. Our minimum charges are applied regardless of outcome.
5.1 We offer 30 days, return to base (RTB), warranty on all hardware repairs.
5.2 Warranty will NOT cover any SOFTWARE installation as working software has been demonstrated when returning the PCs/Laptop. As our experience shows that some of the customer attempt to make changes, install incompatible software, download viruses, and malware which result in corruption of the original installed software.
5.3 Laptop chargers come with 30 days warranty (warranty does NOT include any cuts, broken tips or pulled cables they are caused by lack of care and attention.)
5.4 Most new parts purchased through us, come with a one year manufacturer’s warranty. For any fault customers should contact the manufacturer NOT Tricorn Computer Ltd.
5.5 Three month warranty for AC jack (DC socket) if it is not broken or damage or mishandled by user.
5.6 Three month warranty for screens replacement, the warranty is void if there are cracks, scratches or line on the screen.
5.7 All Mobile phones with screen repaired comes with one month OUR warranty, which starts from the date we repaired your device.
.Your warranty won’t cover you for accidental damage. This includes any damage to the screen or phone in general from it being dropped or knocked against anything.
5.8 The warranty will only cover manufacturer’s fault on mainboards, hard disk, CD/DVD drive and keyboard replacement, etc.
.Keys on the keyboard, USB port, broken covers, hinges etc.
.Anything unrelated to original faults; or if the equipment is improperly used or modified .
.Equipment that has been taken to a different repair centre before reporting to Tricorn Computer Ltd .
6.REFUND AND REPLACEMENT
6.1 Refunds only apply on non-faulty goods and are subject to a restocking charge of £25.00 or 25% of the invoice price, whichever is greater within 48 hours of purchased. All returns must be return to base (RTB) and in original packing.
6.2 THERE WILL BE NO REFUND:
.On repaired goods as the warranty will cover the free repair. .If the customer cannot produce original receipt. .On all installation or purchased software.
.Any new items purchased if it is returned, damaged or not in original packing (as given to you by Tricorn Computer Ltd).
6.3 The refund will be in original payments such cheques = cheques etc.
6.4 Only faulty goods will be replaced if they are not repairable, and will be replaced with the same or equivalent value item.
7.DELEVRY AND CALL-OUT FEES
7.1 There will be no call-out charges if we could not solve the problem.
7.2 There will be minimum of £30 charge if we finished the work or customers fault report, eg no internet connection from ISP.
7.3 There will be a small fee for pick-ups and returns unless it was decided by the call-out engineer to carry out the repair at our base (RTB).
8.AFTER SALE SUPPORT
8.1 All software such as Microsoft products, Anti-viruses and other software applications come with the software vendor after sale support. It is the customer’s responsibility to report any problem to the software vendor not to Tricorn Computer Ltd.
8.2 It is the customer responsibility to configure the software; we will charge for installation or configuration of the software as it will take our engineer tome.
8.3 Our liability will be limited to the cost of repair or replacement of the goods if any unit should be damaged or lost while in our possession. Otherwise, our entire liability to you for damage arising from any cause whatsoever with respect to the service, whether due to negligence or to any other reasons, is limited to the amount that you pay us for such service. We no liability whatsoever for indirect special, exemplary or consequential damages such as lost profit or revenue.
8.4 We take no liability for any scratches or brakes laptops and PCs cover as the opening may require some form of force.